Refund policy

Introduction

At Essnc Perfumery, we are committed to providing high-quality products and ensuring customer satisfaction. If you receive a damaged product, we will gladly accept a return and issue a refund or replacement, subject to the conditions outlined below.

Conditions for Returns

1. Eligibility for Returns :
    - Only products that are damaged upon arrival are eligible for return.
    - The damage must be reported to us within 7 days of delivery.

2. Proof of Damage :
    - You must provide clear photographic evidence of the damage.
    - The photographs should include the damaged product and the packaging it was delivered in.

How to Return a Damaged Product

1. Contact Us :
    - Email us at essncperfumery@gmail.com or call us at  9999143838  within 7 days of receiving the damaged product.
    - Provide your order number, a description of the damage, and the photographic evidence.

2. Return Authorization :
    - Once we review your request, we will issue a Return Authorization (RA) number if the return is approved.
    - You will receive instructions on how to return the product to us.

3. Shipping the Return :
    - Pack the product securely in its original packaging.
    - Include the RA number inside the package.
    - Ship the product to the address provided in the return instructions.

### Refunds and Replacements

1. Refunds :
    - Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
    - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Replacements :
    - If you prefer a replacement instead of a refund, we will send you a new product once the damaged item is received and inspected.
    - Shipping costs for the replacement will be covered by us.

Non-Returnable Items

Please note that we do not accept returns or offer refunds for products that are not damaged. All sales are final for non-damaged items.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

 PERFUME ZILA
Address : 725, shop no 2, St no 29, Indra chowk, Jafrabad, Delhi :- 110053
Email : essncperfumery@gmail.com
Phone : 9999143838